July 30, 2019

In college, a professor once told me shadowing is the only way to understand your client’s process and discover how to improve their environment. To i...

July 23, 2019

Competition for talent continues to increase in a number of fields. One way companies can differentiate themselves from others is by infusing their br...

July 18, 2019

Summer vacation is often a busy season for libraries. With concerts, movie nights and reading programs, they fill with members of the community. One w...

July 11, 2019

Our guest experience approach to design often includes visioning, shadowing and surveying. But, hosting community engagement events is another foundat...

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